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Freelance with Fortune 500s: 10 Tips to Ace the Interview

Jeffrey Selin

If you’ve been freelancing for awhile, you may have come to the financial crossroads of Mom and Pop versus larger companies. I think it’s far easier to make money with big clients who wield big budgets, who understand the creative process and the importance of marketing and advertising.

In 2004, after a decade of copywriting in ad agencies, I took my first position inside the marketing department of a large corporation. Suddenly I was across the aisle. For three years I interviewed dozens of freelancers and small agencies for projects in print, Web, and broadcast. I learned firsthand what worked and what failed during the interview process from the corporate perspective.

This experience has served me well. I developed a playbook of do’s and don’ts that has been tested and honed for my style in the freelance arena with Fortune 500s. If you’re courting corporate clients, here are 10 tips to consider during the interview process to land your next big gig.

1. Cover the basics, and your tattoo. Maybe you won an ADDY last year or your photos don the covers of Vogue Magazine. Then by all means, wear flip flops, use a Trapper Keeper for your portfolio, and whine about your horrible morning. Otherwise, please err on the side of professionalism and keep in mind, (a) this is marketing, where packaging matters, and (b) I work in a mauve cubicle on an old PC, so your grunge T-shirt might not be so cool in my starchy environment. The basics of interviewing are so often neglected by busy freelancers: Be courteous, on time, well heeled, prepared, upbeat. Desperation is your death knell. Try for confident and slightly nonchalant. The basics won’t garner many kudos, but without them you risk certain failure.

2. Prep work and industry IQ matter. It gets easier for successful freelancers to wing it. But don’t be so overconfident that you neglect some simple research, and don’t wear Nikes into the meeting with ADIDAS. Do you know anything about my company? Did you study me a little online? Do you know the name of my VP in case she stops by? You don’t need to get carried away preparing FBI files on my admin assistant. But 15 minutes of prep work on the company Web site can make a huge difference. Show me that you’ve done some homework, that you’re interested in the project. On the other hand, don’t pretend you understand my job or my industry because you did an ad once for a similar company in a different market.

3. Wear one special little hat. I know as an experienced freelance writer or designer, you can write or design whatever we throw at you. But the interview process isn’t the time to prove it. In corporate culture, I want to hire focused, niche professionals. The last thing I want to hear: “I’m a brand, PR, lifestyle, direct mail, technical writer, and I do some design, too.” Once you’re inside and we’re working together, then you can sell me on your full range of capabilities. Choose a path based on your research and stick to it, even if it means losing this project for future work.

4. We’re suckers for sincerity.
I’m not impressed by the appearance of slick-looking, fast-talking, business savvy freelancers (unless that’s just naturally your style). We have plenty of folks just like that in the company who play corporate politics. I’d prefer to hear: “I have a helpful mentor. I started as a coffee boy in my Mom’s company.” This will land you the gig faster than trying to sound like a high-powered executive. This works just as effectively in New York City as it does on Maui. Many corporate professionals have an ear for a kind of “truth” on what it takes to be successful and they will respond favorably when they hear it.

5. Repeat after me: “No, thank you.” This is so difficult for so many freelancers and small agencies. It’s imperative for the long-term health of your freelance business and our relationship that you set boundaries around time and money. It starts during the interview. Often, I completely buried freelancers with too much work and tight deadlines. When they couldn’t deliver, I never worked with them again. If you don’t do spec work, don’t do it. If you need three weeks, don’t say yes to two. If you plan to farm out some of the work, tell me so, and tell me how you’ll manage it. If you do say yes, you better deliver and you better assume, no matter how many disclaimers you share, that you have just set a precedent. As I am pressured by my company and the marketplace, I will expect you to repeat this feat regularly.

6. Sell yourself, not your portfolio. Often, I watched a freelancer share too much information and go down in flames in a situation where I was already sold on hiring them for the job. Don’t withhold important tidbits — maybe some namedropping helps — but don’t keep selling me on your experience either. Don’t launch into your portfolio in robot-like fashion. Try for a casual conversation about the fish tank on my windowsill. If I start sharing details about the project, introducing people on my team, or asking you about your upcoming schedule, take these as excellent signs that I’m already sold. Often, I don’t even need to see your work. I’ve already seen enough online or I trust the referral I received. Maybe I just want to know that you can represent our department well in meetings and that you’re not a smelly psycho.

7. I want to be Super Hercules. I’m in a corporate environment where I have to attend multiple meetings and provide updates to a dozen VPs. I want to be the hero. I want to boast and to receive kudos that I found an awesome freelance resource for our project. Your work will reflect on my work. Can you help me look good? Can you supply added value? At a basic level, can you remove the pressure of worry from my busy schedule? Can you show me how easy you are to work with? On a higher level, can you work upstream, from the tactical delivery to strategic development? Do you understand the big picture of campaign development? A word of caution here: don’t be didactic. Don’t assume that I don’t understand the creative process.

8. Ask Qs and listen like you care. I can’t tell you how many times I trapped freelancers into chatting nervously and sharing too much information until they dramatically reduced prices or lost the gig. How did I do it? I just sat quietly, stone-faced, seemingly unimpressed. Ask me about my brand guidelines. Tell me you’ll get started studying the brand right away. Show me that you can think strategically. When experience matters, there are two things that will attract my attention from your portfolio: big name accounts or big name agencies where you worked. Short of that, I’m more interested in knowing that you can listen and respond thoughtfully. I want to know that you “get it.”

9. Showcase your best 4 to 6 samples. I hope that your samples showoff your stellar capabilities. Each page should be like a hook of anticipation. I’ve interviewed enough people to categorize you within seconds. Even if my assessment is wrong, you’re not going to change my mind in the time we have together. If you’re a graphic designer, for instance, I’m thinking: Art Director, Designer, or Production. Keep your portfolio short and simple. You should already know that I wanted to see print ads versus direct mail pieces. And please, don’t assume you know what I want to see in terms of creative approach. If I’m a financial company, for instance, showing a bank sample to showcase familiarity with the industry is great. But I might be looking for someone who can pump life into our stodgy creative, so I’d prefer to see the skydiving ad you created.

10. Empathize with corporate speed. “Hurry up and wait” is the corporate mantra. During the interview, set reasonable boundaries, then smile and nod. I’m already managing a creative team who complain about parking spots and bad hair days. I want freelancers who are easy to work with and who understand corporate culture. In a big company, there are often too many people involved, too many departments, and suddenly, my VP can kill or accelerate a project. The ideas rise up and are just as quickly brushed aside. Let me know that you understand the corporate reality. It will go a long way to help build our long term relationship.

Ultimately, how you conduct yourself in the interview should connect with your style. Many of your decisions can be determined by how you landed in my office, whether by referral, multiple sales calls, or answering an online job post. Finally, leave with a reason to contact me. Send me a thank you note. Put me on your mailing list. Stay in touch.

Corporate America awaits. Good luck.

Jeffrey Selin is a writer in Portland, Ore., and the director of Writers’ Dojo.

Leave a Comment
  1. Gravatar

    theGoose

    Well this was awesome to read the day after I had a 3 and a half hour interview of a big .com company, and I am happy to say the day after I found out I got the job, they said they felt I fit the culture! They saw my work, it seemed that they really wanted to get to know me. So pretty much everything you are saying seems to be boundaries I stayed in so thanks for the article!

  2. Definitely one of the better articles of late. Very informative and I look forward to working these techniques into my interview skills.

  3. Great article! I should have read this two days before because I failed some of your points miserably in a interview yesterday… now I am mad at Jeffrey for not writing this earlier.

  4. Well I have to say that it really seems like you’re covering every possible personality trait a freelancer can bring to an interview. It sounds to me like you want the perfect person, which is obviously what best possible outcome is for an interviewer…..

    Ok so that was my attempt at discounting your post. However, as I was writing this I realized that your post is about describing to your visitors how the perfect freelancer would present themselves. In my head I was focusing on the fact that it would be very difficult for the vast majority of people to present themselves in such fashion. But what you’re describing is guidelines they should follow to maximize their chances of landing the position.

    Great post, it definitely got me thinking!

  5. @ Studgate: I can change the publish date to yesterday if it helps?

    ;)

  6. Definitely a good guideline to stick to. Thank you for sharing.

  7. I’ll probably be putting these to use at the start of ‘09. i’ll be freelancing for the rest of ‘08, but i like to do something new every year. i think i’ll be going into an advertising agency.

  8. Numbers 2 and 6 touch on this.. the real purpose of interviews like this is to show your self confidence and ability to communicate. Coming from a web design background, potential clients are terrified i’m going to be a geek that works in the basement with the lights out and uses words they dont understand.

    The most important factor in 90% of the meetings I do as a freelancer is just keeping the client happy and satisified that I still there. The same goes for interviews, I see them as a way to show a prospective client that I’m a human being and that I can communicate (if they want to see my portfolio - which at this point they’ve usually seen online anyhow) then i show it.. but i don’t think portfolio wins me jobs..

  9. A very good article mate. Everything you said, I agree with. Always good to enter a interview with a plan as well.

  10. Interviewing is as subjective as the position, the company, and the interviewer.

    You may have observed these points, but aside from the obvious, common-sense tips, I would hazard to guess that these observations and preferences are yours and yours-only, in which case this article is really only likely to help an entirely clueless sap, or somebody preparing to be interviewed by you.

    I don’t know, I have some very different requirements when I interview for very similar positions and I’d hate for my interviewees to abide by this guide as though it is gospel - I’d never employ anybody!

  11. I’m glad this article helped some folks. Spencer, I agree that interviewing is subjective, along with resumes and portfolios, etc… But I’ve also noticed that many people who have become successful share advice that to me sounds cavalier, as if they have forgotten what it was like to struggle for work and dollars. So I hear: “just be yourself” or “it’s all subjective anyway.” Both true, but right in line with “just relax.” Anyway, the article offers ideas that worked for me. I’ve employed them successfully as a freelancer with numerous Fortune 500 clients.

  12. (Gently) Oh lighten up, Spencer. Are you really protecting the FWS readership, or simply criticizing for criticisms sake? Read your comment again - from the perspective of another reader/commenter. Are you really happy with what you’re offering? A healthy difference of opinion can be just as easily expressed without making yourself out to be the guy that poops in everybody’s cereal.

  13. by far the best article i’ve seen on freelance switch ;)

  14. @ mj. Thanks for the kudos! There’s so much stellar content on FSw. I’m delighted to be considered among them. Cheers.

  15. a lot of knowledge =).

  16. @Jeffrey - I hear you, and for the most part I agree, but there were 2 tips in there that shocked me. 1, 4, and 6. Perhaps it’s different over the other side of the pond, but when I look for freelancers I care little about anything other than the quality of their work, and their rates.

    Full-time employees get the full scrutiny; personality, attire, hygiene, reliability, etc.

    Freelancers get one opportunity to win me over, with both a stellar portfolio and excellent references. I don’t mind if my freelancers never leave their bedroom and work wearing a full Storm-trooper outfit - because my client never sees them. I don’t mind if they’re arrogant assholes so long as their work is on time, and good.

    I’m not presenting my personal preference as the one that’s correct though, merely offering an alternate perspective to the original article.

    @Megan - You lighten up, little lady, we’re having a relevant, topical discussion, you’re just arguing about nothing. Seems to me you’re the one trying to “protect the FSw readership”, by stifling it, ironically.

  17. @Spencer - I think you make a great point here. There were often projects I hired for that were less “high-profile” in the company, i.e., the freelancer never needed to attend meetings other than with myself. And I’ve definitely hired and worked with some amazing artists who were social morons and literary just wackos right out of a cartoon. But man, what amazing work! So there’s the craft. The art. They had the portfolio and the references, just as you mentioned. But in this case the quality needs to far outweigh the weirdness and potential for problems. At least in this market (Portland, Ore) whenever we placed an ad for a writer, designer, or Web developer on Craigslist, we’d have about 100+ applicants within two days. When I have to sort through it all, set up the interviews, and make a final decision, then the points 1, 4, and 6 become more relevant to me.

  18. Very good article, thanks!

  19. Most helpfull article ever!

  20. Excellent article. Having been on both sides of the fence and suffering and excelling in both cases, I strongly agree with this.

    …Laughing. Thanks Megan and Spencer for spicing up the forum here. Everyone is right. Everyone is different. I have found myself on all ends of the spectrum of both Selin and Spencer’s preferences, as the freelancer, and also as the person deciding which person to choose. Sometimes you want the personality. Sometimes you want the stellar portfolio. Depends on the project. Spencer, you are the rare case who does not care about where and how a person works; most people do judge such things.

    Ultimately, we have to be the best possible versions of ourselves when we are doing business. You are not going to walk into an interview and fart, but you are human and you fart. Likewise, you definitely want to think about what you wear, how you talk, and all of these things when you are interviewing, they definitely matter.

  21. I think this was an excellently-written article. I’ve read quite a number of books and articles on interviews, but this one came across as the most sincere, and possibly the most applicable (I’m in the IT line, something many HR staff have no clue about, and portfolios and part work experience are vital for getting through).

    Once again, kudos to the honesty in the interviewing style espoused here.

  22. Wellll, I don’t believe they’re a Fortune 500, but I just landed my first corporate client–Participant Media, the production company that produced An Inconvenient Truth. I couldn’t be more stoked.

    I just wrote out a rather detailed comment, but deleted it after thinking about that NDA. Let’s just say they practically fell in my lap, I donned my dress shirt and slacks and had a meeting/interview in Beverly Hills, and walked out with a contract for “service as needed” at a rate double of what I had been charging other clients. And I’m only 19, a scant year into college and 2 years into freelancing.

    I’m so damn happy. First item to purchase, the Macbook Pro I’ve been lusting over for the past year or so =D

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