What do you do when you're on hold?
Written By wrttnwrd on Dec. 4, 2007.
18 Comments
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Yep, here I am again, apparently stood up by a client, holding and waiting for them to sign on to a conference bridge.
In the mean time, I can write a blog entry, twiddle my thumbs, write an invoice to them for the wasted time, or write a whiny note on 9Rules...

Tyme
Written Dec. 4, 2007 / Report /
I have mobility so I could be doing anything while on hold. A while ago while on hold I went downstairs, took a roast out of the oven, washed some dishes, and threw a load of laundry in the wash lol.
Scrivs
Written Dec. 4, 2007 / Report /
You mean you have a phone that is cordless and can walk around?
Scrivs
Written Dec. 4, 2007 / Report /
And I rarely get put on hold because I chat the people up so instead of putting me on hold they just like to talk to me.
Tyme
Written Dec. 4, 2007 / Report /
@Scrivs - haha yeah on the land line. The only time I'm put on hold (like today) is when I'm doing the mundane chores like paying the water bill because they don't have an automated way to do it. Those holds are long enough I could write a book.
Scrivs
Written Dec. 4, 2007 / Report /
Well then apparently everyone not in the 3rd world has mobility. Good to know.
Kamigoroshi
Written Dec. 5, 2007 / Report /
Surf the net. Watch TV. Do the jig with the on-hold music. You know, fun stuff.
There is always something to do when the phone is next to something entertaining, even if I'm on a corded phone.
ErinR
Written Dec. 5, 2007 / Report /
Thankfully, even though I freelance, I hardly ever spend time on the phone with my clients. I go to battle only for customer service issues where I'm on the customer end of the call. In the unfortunate cases where I do need to make a complaint, I spend my time formulating my plan of attack (=how to get my way) and scribble notes about what the reps have previously said. Spending my free moments/hours like this, I usually come out on the winning end.
randomkay
Written Dec. 26, 2007 / Report /
I plot their demise
Nils
Written Dec. 26, 2007 / Report /
What about that, I'm on hold right now! Talk about coincidence.
Seriously, the amount you pay for contributions and fees for services that are utter crap! It's nuts. I can definitely see how people get those "Falling Down" moments and just wanted to drag the clerk through the phone if they could. And gov't admin is the worst.
My ear is steaming from listening to the Daktari tune or whatever for a good five minutes now. Wankers! ;-)
RalphDagza
Written Dec. 26, 2007 / Report /
SPEAKER PHONE then I do the world
auburn
Written Dec. 26, 2007 / Report /
I start my documentation of what the problem is and the time / date of the call, what I have been told so far and names of people and departments I've been transferred to. I have been known to clock the time of the hold. If this process gets my blood running, I practise speaking calmly. I drink more coffee.
RightOn
Written Dec. 26, 2007 / Report /
I make comments along with the corny sales pitches you usually get, usually just poking fun at how awesome they attempt to make mundane things sound.
pickagun
Written Dec. 28, 2007 / Report /
When I'm on hold, I hop on 9rules and criticize others for whining about being on hold.
So far nobody has put me on hold.
RightOn
Written Dec. 28, 2007 / Report /
*puts pickagun on hold*
winnopeg
Written Dec. 28, 2007 / Report /
I wander around, thinking about random things until I'm no longer on hold. If I try to do something else, like check the feeds, I forget why I'm calling. >_>
aidan_1986
Written Dec. 28, 2007 / Report /
I generally doodle on a spare piece of paper and huff and puff - I hate being on hold. Often I will pace around the room or swing on my chair - I never think to move around the house in case they pick up and I need something on screen or on a piece of paper which is located where I phone them from - even when I am on a cordless phone.... (And I do know that I could always take the piece of paper with me)
Oli
Written Dec. 29, 2007 / Report /
Sing "Sit on my face" (of Monty Python) in an operatic fashion and loud enough to drown out their inevitably crap hold-jingle. This often results in the call-centre-monkeys taking me off hold while I'm in the chorus and catching a bit of what I'm singing but oh well... It's a free smile for everybody involved.
I thoroughly recommend this to anybody wanting to break the monotony of talking to your bank/travel agent/clients.
cooper
Written Dec. 29, 2007 / Report /
Usually I hang up.